FAQ

How did ClickNCollect.Kiwi get started?

We were concerned that some of our loved local shops could face difficulties when the lockdown was enforced due to Corona Virus COVID-19.
Then we thought if we can do this for our favourite shops, we should make this available to all businesses.

How is the cost so low?

We have created a simple store to get anyone up and running as fast as possible.  If there are extra requirements, we can add more custom features with paid support available.

I don’t have a website, can I still have a store?

Yes, we can set you up without an existing website. You do not need your own domain name. Your shop will be your-shop-name.homedelivery.kiwi or your-shop-name.clickncollect.kiwi, whichever you prefer.

I have a website already, are you going to take it over?

No, we won’t interfere with any of your existing website arrangements including hosting (unless you want us to – then we can talk further).

Why is there a 2% Success Fee?

This is how we are funding the website. If you have a high volume of sales, we can discuss a different pricing plan to suit you. The 2% success fee is automatically deducted from your credit card weekly.

Is it secure?

Yes! The store website has an SSL certificate, and has great security wrapped around it. All orders and payments are encrypted.

What if I change my mind?

There is no long-term contract. Your arrangement is on a month by month basis.

Will you keep running the shops after the Covid19 pandemic?

Yes! We will continue to run this as long as people want it.  Note that support rates are currently available at special pricing for a limited time while NZ is on Lockdown.

Are there any extra charges?

If you need extra support, you can purchase support packages through our website. You may find once you have done the initial set up with us, you are away laughing, and don’t need any further assistance!

Can I Get my website customised?

Yes! you can, subject to our team’s availability.  We will provide a quote for you, as it will incur additional charges.

Am I able to load all my products myself?

Yes! The website is designed to be straightforward for you to manage. We will help you set up the initial product, and then you are away.

How will I know if I have an order?

You will get an email, and it will appear on your dashboard.

How quickly will I be paid?

You are notified as soon as the money is taken from your customer. Talk to us for further information.

With Stripe, typically the first transaction (which we process with you during store set up) takes approximately 7 working days. Then after this, the payments come through in a 4 day rolling basis.

https://stripe.com/nz/pricing#faqs

Paystation – which requires a Merchant Account, money appears much more quickly, generally on the same day.

How quickly will you get my store up and running?

We expect to get you up and running within 2 days of you applying to have one of our stores, and once you have supplied us with all information we need.

What if I think of a feature that the store should have?

If you come up with a good idea for a new feature, please tell us! We would love to hear from you! If we agree with you, and we can, we will try to add your feature.

How many products can I load?

There is a fair usage policy, and we ask that you keep your number of products under 1000. If you think your number of products will exceed this, lets talk! We can work it out.